New Customer Guidance

Log in & Register

How to Log in & Register?

In order to buy an item, you should log in first.

- If you have already registered, please enter your email address and password, and click on the "LOGIN" button.

- If you haven't registered yet, please complete your email address and password, and then click on the "Create My Account” button.

- If you do not want to register on the website, you can log in using your Google or Facebook account, which is also safe and convenient.

Sign into Apps

Heartsolo highly values your security and privacy. We support Google, Facebook, and Apple accounts to make it easy to use our APP and sign in on new devices.

Forgot Your Password?

If unfortunately, you forget your password, please don't worry. It's easy to reset it.

On our "sign in" page, please click on the "Forgot Password" button, and then enter your completed registration email address.

You will receive an email sent by our system automatically, which will help you reset your password.

I Can't Log In

Please follow the instructions below:

Please check your login details and make sure your username is the email address that you used for registration.

There might be a problem with Heartsolo system maintenance - Please wait 30 minutes and try again.

Make sure that cookies from Heartsolo.com are accepted in your browser (Internet Explorer or others).

If the above methods do not work, please contact our customer service, and it will help you handle the issue.

TIP: If you're not certain whether it is our problem or yours, please try to log in with another computer, or try different browsers.

When registering, if you make a mistake that makes you fail to access your account, and not able to make any orders, you had better register a new account as soon as possible.